Standard production time of our factory is 20-40 days depending on your order size and order season. Before Chinese New Year, order delivery will be tight as many customers rush shipment. The production schedule will be more relaxed after Chinese New Year.

Yes, we offer expedited production services for urgent orders. Lead times depend on the size and complexity of the order, and we will try our best to meet your tight deadlines.

Yes, we welcome independent factory audits to show our transparent production and stable quality control. Please contact us in advance to book a suitable visiting date.

We regularly track global market trends, attend international trade fairs, and cooperate with professional designers to update our product lines with popular styles and new craftsmanship.

Yes, we provide digital and printed catalogues showcasing our extensive range of artificial plants, flowers, and trees. Please contact us to receive a copy or visit our website https://forestartifcialplant.com/ and download it from there.

If you receive defective or damaged goods after delivery, we support full replacement or partial refund according to actual conditions. Please provide clear photos as evidence so we can process your claim quickly.

Quality control runs through the whole production process. We adopt high-grade raw materials, carry out strict inspections in every production link, and complete durability tests to meet international standards. You can also entrust a third-party QC company to inspect goods before shipment if needed.

We support three international shipping methods: sea freight, air freight and international express. Our regular trade term is FOB, and we can also provide one-stop DDP service including customs clearance and full set of export documents for hassle-free delivery.

Our standard payment rule: 30% deposit after order confirmation, the balance 70% paid before shipment. Available payment ways: T/T bank transfer, online card payment gateway. We can offer more flexible payment terms for long-term repeat customers.

Yes, we offer UV-resistant products designed to withstand prolonged exposure to sunlight without fading or deterioration. These are ideal for outdoor use.

Yes, we produce fire-retardant artificial plants, flowers, and trees that comply with international fire safety standards. Certification documents can be provided upon request.

Our main raw materials include natural wood, PU, PE, polyester, silk and fibreglass, which create vivid appearance and long service life. For matching pots and bases, we use cement, resin and plastic.

Yes, we implement tiered pricing with special bulk discounts for orders over 750 units. If you place larger bulk orders, we can negotiate extra preferential prices based on your specific demand.

Our factory has ISO 9001 quality management certification and BSCI certification. Besides, we can provide UV resistance and fire retardant test certificates according to customer requirements.

Yes, you can order samples to check product quality before bulk order. Samples are free of charge, you only need to bear the international shipping cost.

Yes, packaging customization is acceptable. We support bulk unified packaging or separate retail packaging for individual sales.

Standard sample making takes 3-7 working days. Custom modified samples will take 7-10 days based on complexity.

Yes, packaging customization is acceptable. We support bulk unified packaging or separate retail packaging for individual sales.

Yes, you can order samples to check product quality before bulk order. Samples are free of charge, you only need to bear the international shipping cost.

Yes, we provide complete after-sales support, including product maintenance guidance and replacement for manufacturing defective items. Our warranty only covers factory production defects, excluding damage caused by improper use or human destruction.

Yes, we provide both digital and printed catalogs covering all our artificial plants, flowers and trees. You can contact us to get the file, or download it directly on our official website: https://forestartificialplant.com

Standard production time of our factory is 20-40 days depending on the your order size and and order season. Before Chinese New Year, order delivery will be tight as many customers rush shipment. The production schedule will be more relaxed after Chinese New Year.

Yes, packaging customization is acceptable. We support bulk unified packaging or separate retail packaging for individual sales.

Yes, we offer expedited production services for urgent orders. Lead times depend on the size and complexity of the order, and we will try our best to meet your tight deadlines.

We regularly research market trends, attend international trade fairs, and collaborate with designers to ensure our product lines reflect the latest styles and innovations.

If you receive defective or damaged goods after delivery, we support full replacement or partial refund according to actual conditions. Please provide clear photos as evidence so we can process your claim quickly.

Yes, we offer expedited production services for urgent orders. Lead times depend on the size and complexity of the order, but we strive to meet tight deadlines whenever feasible.

Yes, we provide after-sales support, including advice on product care and replacements for defective or damaged items. Our warranties cover manufacturing defects only.

Quality is at the core of our manufacturing process. We use premium-grade materials, conduct strict quality control at every stage of production, and perform durability testing to ensure our products meet international standards. Additionally, we invite you to hire an independent quality control company for your own peace of mind if you see fit.

We handle international shipping via sea freight, air freight, and express courier services. Typically orders are offered Frieght on Board (FOB), however, our team can offer DDP logistics, customs clearance, and documentation to ensure a smooth delivery process.

We typically require a 30% deposit upon order confirmation and the remaining 70% before shipment. Payment methods include bank transfer (T/T) and card payments through our payment gateway. For repeat customers, we may offer more flexible terms.