Standard production time of our factory is 20-40 days depending on the your order size and the time of year you make the order. In the run up to Chinese New Year, all customers are pushing hard to get orders out. After Chinese New Year, things are more relaxed.

Yes, we welcome independent factory audits as part of our commitment to transparency and quality assurance. Please contact us to arrange a suitable date and time.

We regularly research market trends, attend international trade fairs, and collaborate with designers to ensure our product lines reflect the latest styles and innovations.

Yes, we provide digital and printed catalogues showcasing our extensive range of artificial plants, flowers, and trees. Please contact us to receive a copy or visit our website https://xinghuiarts.com/ and download it from there.

If any products are defective or damaged upon delivery, we offer a full replacement or refund, depending on the situation. We require photographic evidence to process claims swiftly.

Yes, we offer expedited production services for urgent orders. Lead times depend on the size and complexity of the order, but we strive to meet tight deadlines whenever feasible.

Yes, we provide after-sales support, including advice on product care and replacements for defective or damaged items. Our warranties cover manufacturing defects only.

Quality is at the core of our manufacturing process. We use premium-grade materials, conduct strict quality control at every stage of production, and perform durability testing to ensure our products meet international standards. Additionally, we invite you to hire an independent quality control company for your own peace of mind if you see fit.

We handle international shipping via sea freight, air freight, and express courier services. Typically orders are offered Frieght on Board (FOB), however, our team can offer DDP logistics, customs clearance, and documentation to ensure a smooth delivery process.

We typically require a 30% deposit upon order confirmation and the remaining 70% before shipment. Payment methods include bank transfer (T/T) and card payments through our payment gateway. For repeat customers, we may offer more flexible terms.

Yes, we offer UV-resistant products designed to withstand prolonged exposure to sunlight without fading or deterioration. These are ideal for outdoor use.

Yes, we produce fire-retardant artificial plants, flowers, and trees that comply with international fire safety standards. Certification documents can be provided upon request.

Our products are crafted using high-quality materials such as natural wood,PU, polyethylene (PE), polyester, silk, and fibreglass, ensuring a realistic appearance and durability. For pots and bases, we use sturdy materials like cement, resin, and plastic.

Yes, we provide tiered pricing, with bulk discounts available for orders exceeding 750 units. For larger quantities, we can discuss further cost reductions based on your specific requirements.

Our factory holds relevant certifications, such as ISO 9001, ensuring consistent quality management. Additionally, our products can be supplied with certifications for fire resistance and UV protection, depending on customer requirements.

Yes, we offer samples to allow you to evaluate the quality of our products before placing an order. These can be shipped internationally, with sample costs being free, you only need to pay for your shipping.

Yes, customisation of packaging is possible such as bulk packaging with multiple items in a box or something more focused towards items being shipped/sold separately.